ScS – Sofa Carpet Specialist in Bristol, England Closed now

Reviews about ScS – Sofa Carpet Specialist

• ★ ☆ ☆ ☆ ☆

  2017-08-12, by Helen Wordsworth
  Very disappointed this time. I have ordered two carpets now. The first was in good condition but I was only allowed to order for 2+ weeks in advance. On the day they cannot give you a time slot, so you end up waiting in until any time between 0700 and 1900 unless you hassle them, which shouldn't be necessary. Of course, it arrived at 1900. Second carpet I am extremely upset about. Let me list: --Unable to order delivery day less than two weeks in advance --I was told delivery would arrive in the afternoon (after phoning to ask) and it ended up arriving at 1910. --When it arrived the carpet had been rested on the ground so one end was covered in dirt --carpet had been squashed in the van so it was no longer rolled in a round shape but an oval, leading to rucks running the length of the carpet. --when rolled out on the floor two of these rucks still remain despite a lot of effort to reduce them. --You have to pay the delivery drivers in cash, separately to paying for the carpet. This strikes me as very unprofessional, like the company is trying to avoid tax in some way by not declaring their vehicle use/deliveries. I will not be using this company again, they don't give a damn about customer service and I do not want to risk a carpet arriving that hasn't been cared for properly on delivery.